For Optimal Customer Experiences, HeartCore CMS / CXM

Price and Support

MySQL Support

Heartcore, Inc. provides quality support services for customers. MySQL has been adopted by a large number of Heartcore, Inc.'s main product "HeartCore" customers for its database, and Heartcore, Inc. has gained abundant experiences and know-hows over years.

Since Heartcore, Inc. is a partner of both Oracle Corporation and MariaDB Corporation, you can choose either of them as a back support company.

Oracle MariaDB
Oracle Corporation is a worldwide development and sales provider known for Oracle Database and acquired the ownership of MySQL in 2010. Since then, Oracle has been developing MySQL under their control. The advantage of Oracle’s support services is their stable support system which could be provided only by large companies like Oracle. Also if you use other Oracle products, it would be better to take their seamless support services. MariaDB Corporation is a mother company of MariaDB which is compatible with MySQL. MariaDB Corp consists of original developers and experts of MySQL, and supports old MySQL versions which are not supported by Oracle. The advantage of MariaDB support service is their flexible support system, and it would be helpful if you use both MySQL and MariaDB for your system. About MariaDB Corp
Support details and Subscription pricing Support details and Subscription pricing

Support Flow

Heartcore, Inc. provides support service as follows.

Support flow

Oracle Corp - Support details and Subscription pricing

Basic Support
Support Service Standard Enterprise MySQL Cluster
Heartcore, Inc. support
Unlimited support incidents
Knowledge base
Maintenance release, bug fix, patch, update
MySQL consulting support
Edition features
Feature Standard Enterprise Cluster
MySQL Database
MySQL Connector
MySQL Replication
MySQL Fabric NA
MySQL Partitioning NA
MySQL Utilities NA
MySQL Workbench SE/EE*1
Storage engine: MyISAM
Storage engine: InnoDB
Storage engine: NDB NA NA
MySQL Enterprise Monitor*1 NA
MySQL Query Analyzer*1 NA
MySQL Enterprise Backup*1 NA
MySQL Enterprise Security*1 NA
MySQL Enterprise Audit*1 NA
MySQL Enterprise Scalability*1 NA
MySQL Enterprise High-Availability*1 NA
MySQL Cluster Manager*1 NA NA
MySQL Cluster Remote Replication NA NA

*1Feature available only with commercial edition

Trouble Shooting Support*1
Support Service Standard Enterprise MySQL Cluster
Number of incidents Unlimited Unlimited Unlimited
Max initial response time 4 hours 1 hour 2 hours
Emergency response time NA 30 minutes 1 hour
Emergency bug fix escalation NA
Emergency hot fix support NA

*1The 24x7x365 support service is the service provided by Oracle Corporation. Customers need to directly contact Oracle through their support system.

Subscription Pricing

Note: Due to the price revision Oracle Corp made in reaction to exchange rate fluctuations, subscription purchase/renewal is updated to the new prices below.

(updated on September 1, 2015)
Subscription Server Oracle price Price including Heartcore, Inc. support *1
MySQL Standard Edition
(1 server subscription license / year)
1-4 sockets
(physical CPU)
240,000 JPY 360,000 JPY
MySQL Standard Edition
(1 server subscription license / year)
5 or more sockets
(physical CPU)
480,000 JPY 720,000 JPY
MySQL Enterprise Edition
(1 server subscription license / year)
1-4 sockets
(physical CPU)
600,000 JPY 900,000 JPY
MySQL Enterprise Edition
(1 server subscription license / year)
5 or more sockets
(physical CPU)
1,200,000 JPY 1,800,000 JPY
MySQL Cluster Carrier Grade Edition
(1 server subscription license / year)
1-4 sockets
(physical CPU)
1,200,000 JPY 1,800,000 JPY
MySQL Cluster Carrier Grade Edition
(1 server subscription license / year)
5 or more sockets
(physical CPU)
2,400,000 JPY 3,600,000 JPY

*1 Heartcore, Inc. Support includes; provision of our original knowhow obtained through rich experiences, Japanese language support from 9am to 5pm on weekdays, provision of detailed information on the cooperation with our products.
Please note that an additional contract is required if you need 24x365 support in Japanese language.

日本語

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