For Optimal Customer Experiences, HeartCore CMS / CXM

Privacy Policy

Privacy Policy

We are fully aware of our social mission to protect all personal information that we handle, and we will comply with laws and regulations regarding the protection of the rights of the individual and personal information. In addition, we have established a personal information protection management system to realize the following policies, and we will make company-wide efforts to continuously improve the system while constantly recognizing the latest trends in information technology, changes in social demands, and changes in the business environment.

  • a)Personal information will be obtained, used and provided only to the extent necessary for the execution of HeartCore's legitimate business in the HeartCore CMS/CXM and DX businesses, as well as for the employment and personnel management of employees, and personal information will not be handled beyond the scope necessary to achieve the specified purpose of use (use for other purposes). We will also take measures to prevent use for other purposes.
  • b)We will comply with laws and regulations, national guidelines, and other standards related to the protection of personal information.
  • c)In order to prevent risks such as leakage, loss, and damage of personal information, we will take reasonable safety measures and inject management resources that match the actual situation of our business to continuously improve our personal information security system. In addition, we will promptly take corrective measures when it is determined that there is a problem in protecting personal information.
  • d)We will respond promptly, sincerely, and appropriately to complaints and consultations regarding the handling of personal information.
  • e)The personal information protection management system will be reviewed in a timely and appropriate manner in light of changes in the environment surrounding the Company, and improvements will be promoted on an ongoing basis.
  

Inquiry Desk

For inquiries regarding our privacy policy, please contact the following office.

141-0022 3F 1-2-33, Higashi-gotanda, Shinagawa-ku, Tokyo, 141-0022 Japan
Heartcore, Inc. Privacy Policy Inquiry Desk

E-mail:privacy@heartcore.co.jp

  

About handling of personal information

1.Purpose of use of personal information handled by the Company

  • (1)Purposes of use of personal information obtained directly from the person in writing (including through websites, e-mail, etc.)
    Prior to acquisition, we will clearly notify the person in writing.
  • (2)Purpose of use of personal information acquired by methods other than those described in the preceding paragraph
  • Classification Purpose of use
    Personal customer information To provide the products and services we handle
    To provide information on events and seminars
    To respond to inquiries, requests for information materials, and other requests
    Information on the person in charge of business partners To contact the person in charge regarding transactions, etc
    To execute the concluded contract
    Personal information received from customers
    in connection with commissioned work
    To properly execute the entrusted business
 
  

Public Announcement of Matters Concerning Retained Personal Data

With regard to the retained personal data held by our company, we will respond to requests from the person in question or their representative for notification of the purpose of use, disclosure, correction, addition or deletion of content, suspension of use, deletion, and suspension of provision to third parties (hereinafter referred to as "requests for disclosure, etc.") in the following manner

  • a)Name Of Corporation
    Heartcore, Inc.
  • b)Personal Information Protection Manager
    Name: Kimio Hosaka
    Deployment:Director
    TEL:03-6409-6966
  • c)Purpose of use of all retained personal data
  • Classification Purpose of use
    Personal customer information To support users
    To manage usage history
    To provide information about services
    To respond to inquiries
    Information on the person in charge of business partners To confirm order details (communication records, etc.)
    Information on our employees For personnel management, business management, health management, and security management of employees
    Information on applicants for employment with the Company To contact applicants for employment and to manage our recruitment operations
    Specified personal information For the purposes of use stipulated in the Number Law
  • d)Contact for complaints regarding the handling of retained personal data
    Heartcore, Inc. Privacy Policy Inquiry Desk
    E-mail:privacy@heartcore.co.jp
  • e)Authorized personal information protection organization
    Currently, there is no authorized personal information protection organization that we are a member of
  • f)Procedures for responding to requests for disclosure, etc. of retained personal data
    • 1)Contact for requests for disclosure, etc.
      Requests for disclosure, etc. should be directed to the Privacy Policy Inquiry Desk above.
    • 2)Procedures for requests for disclosure, etc.
      • ①  After receiving your request, we will mail you the prescribed request form "Request Form for Disclosure of Personal Information Subject to Disclosure, etc."
      • ② Please send the completed request form, a document confirming the proxy's identity if the request is made by proxy, and a postal money order for the fee (only for requests for notification of purpose of use and disclosure) to the Privacy Policy Inquiry Desk above.
      • ③ After receiving the above request form, we will inquire about two items of personal information registered with us (e.g., telephone number and date of birth) that can be used to verify your identity.
      • ④ In principle, responses will be made in writing (by mail in a sealed envelope) to the person in question.
    • 3)In the case of a request made by a proxy, documents confirming the proxy's identity
      If the person making the request for disclosure, etc. is a proxy, please enclose documents proving that the proxy is a proxy and documents proving the proxy's identity. The registered domicile information included in each document should be limited to the prefecture, and any information after that should be blacked out. Please send documents that do not contain your personal number, or black out all digits.
      • ① Documents proving that the applicant is a proxy
      • <In the case of a proxy authorized by the person making the request for disclosure, etc.>
        Power of attorney from the applicant (original)
      • <In the case of the proxy is the legal representative of a minor>A copy of any of the following
        Certified Copy Of Family Register
        Resident Certificate(with family relationship listed)
        Other official documents confirming the right of legal representation
      • <In the case of the proxy is the legal representative of an adult ward>A copy of any of the following
        Certificate of registered matters concerning guardianship registration, etc.
        Other official documents confirming the right of legal representation
      • ② Documents proving the proxy's identity
        Driver's License
        Passport
        Health Insurance Card
        Resident Certificate
        Basic Resident Register Card
    • 4)Fees for requests for notification or disclosure of purpose of use
      1,000 yen per purchase
      (Please enclose a money order with the invoice you send us.)

Formulation Date October 1, 2015
Last Revision Date October 1, 2018
Heartcore, Inc.
President Sumitaka Yamamoto

日本語

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03-6409-6966