For Optimal Customer Experiences, HeartCore CMS / CXM

HeartCore Internal Reporting Reception Desk

In accordance with the Whistleblower Protection Act, HeartCore has established a whistleblower/consultation desk where employees can consult internally or externally regarding violations of laws, regulations, or internal rules, as well as inappropriate or potentially inappropriate behavior.

Those who can use the reception desk

The Company's directors, employees, contract employees, part-time employees, temporary employees, persons who were employees.
Directors and employees of the company's business partners

  

Reporting and Consultation Desk

Internal reporting contact (mail or e-mail)

Shirakiji Bldg. 3F, 1-2-33, Higashi-gotanda, Shinagawa-ku, 141-0022, Tokyo
Corporate Management Department Internal reporting reception desk

E-mail:compliance@heartcore.co.jp

External reporting contact (mail or e-mail)

Alpha 8 Minami Aoyama B1, 5-5-20, Minami Aoyama, Minato-ku, 107-0062, Tokyo
Omotesando Sogo Law Office Attorney Yoshiya Ishimura

E-mail:whistle@oslaw.jp

  

Protection of whistleblower

  • The information obtained from the consultant, whistleblower and cooperator (hereinafter referred to as "whistleblower, etc.") shall not be used for any purpose other than the investigation of violations, correction and prevention of recurrence.
  • No dismissal or any other disadvantageous treatment will be given to the whistleblower, etc. for the reason that the whistleblower, etc. consulted or reported the matter.

Reference: Consumer Affairs Agency (Whistleblower Protection Act)

https://www.caa.go.jp/policies/policy/consumer_system/whisleblower_protection_system/

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